Please note that all shipping turnaround times are estimates. All in-stock orders received will ship in 1-3 business days. Please note that our products are produced in small batches and if not in stock will ship in 2-12 weeks. Expedited shipping, shipping upgrades, and international shipping is available for a fee. The customer is responsible for all shipping/delivery charges (unless otherwise noted during checkout), custom clearance fees, duties and taxes for the initial order and subsequent orders. Unopened or unused products that were ordered in error are eligible for an exchange, refund or store credit within 30 days of purchase.
Prodrome shall not be liable for any consequential or damages resulting from any delay in shipment or delivery. PRODROME ASSUMES NO MONETARY LIABILITY TO ERRORS, DELAYS OR DAMAGE TO CUSTOMER PRODUCTS AS A RESULT OF SHIPPING; AS DAMAGES ARE SOLELY THE RESPONSIBILITY OF THE COURIER OR COMPANY FULFILLING THE DELIVERY. IN THE EVENT THAT THE CUSTOMER RECEIVES DAMAGED PRODUCTS, PRODROME WILL ASSIST THE CUSTOMER IN OPENING AN INVESTIGATION TO CLAIM DAMAGES AND COMPENSATION FROM THE RESPECTIVE SHIPPING COMPANY, AND INITIATE A RESOLUTION.